In business, just as in life, we are going to have to deal with the unexpected, the unanticipated, and the unfair. Those who deal most successfully with all of it are the ones who have the attitude that indeed whatever happens is normal. That doesn't mean that whatever happens is acceptable or pleasant. But it does mean that changes and surprises are a part of life, and we can choose to either roll with the changes or have the changes roll over us.
